Cookie Policy for NexisChat

Last Updated: November 29, 2025

1. Introduction

This Cookie Policy explains how NexisChat ("we," "us," or "our") uses cookies and similar tracking technologies when you visit our website or use our application.

By using NexisChat, you consent to the use of cookies as described in this policy.

2. What Are Cookies?

Cookies are small text files that are stored on your device (computer or mobile) when you visit a website. They allow the website to recognize your device, remember your preferences (such as login status or language), and help us understand how you use our Service.

3. How We Use Cookies

We use cookies for several reasons:

  • Essential Operations: To keep you logged in and ensure the security of the Service.
  • Performance & Analytics: To understand how users interact with our app so we can improve it (e.g., analyzing which features are used most).
  • Advertising: To measure the effectiveness of our marketing campaigns.

4. Types of Cookies We Use

We use both Session Cookies (which expire when you close your browser) and Persistent Cookies (which stay on your device until deleted).

A. Essential / Strictly Necessary Cookies

These are required for the Service to function. You cannot switch these off in our systems.

  • Authentication: Verifying your account so you can access your dashboard.
  • Security: Detecting malicious traffic and preventing cross-site request forgery (CSRF).
  • Billing: Processing payments securely via our third-party providers.

B. Analytics & Performance Cookies

These allow us to count visits and traffic sources so we can measure and improve the performance of our site.

  • PostHog & Google Analytics: We use these tools to track user behavior, such as pages visited and time spent on the app.
  • Hotjar: Helps us visualize user behavior through heatmaps and session recordings to improve User Experience (UX).

C. Advertising & Targeting Cookies

These cookies may be set through our site by our advertising partners.

  • Meta (Facebook) Pixel: Used to track conversion from our ads on Facebook/Instagram and to show you relevant ads based on your interest in our Service.

5. Third-Party Cookies

Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These are likely to be analytical/performance cookies or targeting cookies.

6. How to Manage Cookies

You have the right to decide whether to accept or reject cookies.

  • Browser Settings: You can set or amend your web browser controls to accept or refuse cookies. If you choose to reject cookies, you may still use our website, though your access to some functionality and areas (like the dashboard) may be restricted.
  • Opt-Out Tools: To opt out of Google Analytics: Google Analytics Opt-out Add-on. To opt out of personalized ads generally: Visit Your Online Choices.

7. Changes to This Policy

We may update this Cookie Policy from time to time in order to reflect, for example, changes to the cookies we use or for other operational, legal, or regulatory reasons. Please re-visit this Cookie Policy regularly to stay informed about our use of cookies and related technologies.

8. Contact Us

If you have any questions about our use of cookies or other technologies, please email us at:
legal@nexischat.com